Refund & Cancellation Policy
Last updated: 17 August 2026
This is what happens to your money if something goes wrong. Two things worth knowing before you read on: nothing here renews or charges you again by itself, and no job ever approves itself on a timer. Questions about any of it: message us — a real person reads it, and it does not depend on email working. You can also write to hello@khakta.com.
1. The free plan
Nothing to refund — it costs nothing, and it always will.
2. Pro and credits
2.1 Nothing renews, so nothing needs cancelling
There is no subscription here. Pro is a one-off purchase that gives you 30 days; on day 31 the account simply goes back to the free plan. No card is kept, nothing recurs, and you cannot be charged again without deciding to buy again. Credits are bought once and never expire.
So there is no "cancel" button, because there is nothing to stop. And you will never need to ask for a refund of a charge you did not expect, because there are no charges you did not ask for.
2.2 A genuine 7-day money-back window
If Pro isn't for you, ask within 7 days of paying and we will refund it in full. No form, no reason required, no retention call. Just send us a message, or email hello@khakta.com from your registered address. The same 7 days applies to a credit pack you have not started spending.
2.3 After the 7 days
We don't routinely refund part-used time on a 30-day Pro purchase — you bought the 30 days. Unspent credits are a different matter: they never expire, so there is rarely any reason to refund them, but ask and we will look at it.
2.4 When we'll refund anyway, window or no window
- You were charged twice for the same thing.
- You paid and the plan or credits never actually arrived on your account.
- Something you paid for was unavailable for an extended period through our fault.
- We discontinue the service — you get the unused period back in full.
Refunds are arranged by hand at our end, through the payment provider. There is no self-service refund button in the app, and we would rather tell you that than have you hunting for one.
3. Make It Happen jobs
3.1 First, the thing you should know
We do not hold your money in escrow. When you pay for a job, it reaches our business account — it is not ring-fenced and not held by a third party on your behalf. This policy, and a person who answers, is what stands behind your money. We would rather you knew that than believe in a protection that isn't there.
There is also no timer. Nothing auto-approves after a few days. A job stays open until you tap Approve delivery, so no deadline can quietly take the decision away from you.
3.2 Before the work starts
Tell us before anybody has started and you get 100% back — the whole number you paid, margin included.
3.3 After work has started
If you stop a job midway, the provider is entitled to a fair amount for work genuinely done, and you get the rest back. There is no formal dispute process in the app — we work out what is fair from the written record in the job and the evidence of what was done, we explain the number to you, and we pay it.
3.4 If delivery is late, incomplete or not what was agreed
Don't approve it. Say so in the job's message box, or message us. Because nothing auto-approves, you are not racing a clock. What happens next is one of: the provider fixes it, a partial refund, or a full refund including our margin where the fault is clearly ours or the provider's.
3.5 Third-party bookings
Some steps involve outside bookings with their own rules — train and flight tickets, hotel prepayments, permits. Those follow the original supplier's cancellation policy, which we will show you before you agree. We refund our own margin on any such step that is cancelled, but we cannot refund what a third party keeps.
3.6 Force majeure
For landslides, road closures, weather, strikes or other events beyond anyone's control, we will always try to reschedule first. Where a provider hasn't incurred costs, we refund in full. Where they have, we refund the balance.
4. How refunds reach you
Refunds go back to the original payment method. Once approved, we initiate within 3 working days; your bank or UPI provider typically takes a further 5 to 7 working days to show it. We'll email you the reference number.
5. Asking for a refund
The surest way is the contact form — it does not depend on email working at either end, and it reaches a real person. You can also write to hello@khakta.com from your registered address. Either way, include your order or transaction ID and a line about what happened.
We reply within 2 working days, and we would rather fix the problem than argue about the money.